100% Online Learning / 2 hours / 2 PDR points
The course teaches skills that will take your customer service to the next level. Learn valuable customer service strategies, how to effectively work with different customer personality types, advice for recognising & overcoming empathy fatigue, a common sign of stress in customer service roles & tips for helping customers troubleshoot issues.
Course cost £29.00 (GBP)
On this course you will learn why customers get upset and how to defuse those situations with an effective apology and action plan for making things right. Then, you’ll learn to spot when customers go too far, so you can protect yourself from abuse.